Table of Contents

1. 1. Introduction and Acceptance
2. 2. Definitions
3. 3. Booking Process and Contract
4. 4. Prices and Payment
5. 5. Changes and Cancellations
6. 6. Customer Responsibilities
7. 7. Travel Documents and Requirements
8. 8. Our Liability
9. 9. Force Majeure
10. 10. Data Protection and Privacy
11. 11. Intellectual Property
12. 12. Governing Law and Jurisdiction
13. 13. Contact Information

1. Introduction and Acceptance

Welcome to Southall Assistance Ltd ("we", "us", "our", "Southall Assistance"). These Terms and Conditions govern your use of our website southall-assistance.co.uk and all services provided by us. By accessing our website, making a booking, or using any of our services, you agree to be bound by these Terms and Conditions.

We reserve the right to modify these terms at any time. The current version will always be available on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

2. Definitions

In these Terms and Conditions:

• "Booking" means a reservation for travel services made through us.
• "Customer", "you", "your" means the person making the booking or using our services.
• "Service Provider" means airlines, hotels, car rental companies, and other suppliers of travel services.
• "ATOL" means Air Travel Organiser's Licence issued by the UK Civil Aviation Authority.
• "Force Majeure" means circumstances beyond our reasonable control including but not limited to acts of God, war, terrorism, pandemics, strikes, and natural disasters.

3. Booking Process and Contract

3.1 Making a Booking

When you make a booking through our website, you are making an offer to purchase travel services. A contract is formed when we issue a booking confirmation. This confirmation will be sent to the email address provided during booking.

3.2 Booking Accuracy

You are responsible for ensuring all information provided during booking is accurate and complete. Errors in names, dates, passport details, or other information may result in additional charges or inability to travel.

3.3 Authority to Book

When making a booking on behalf of other persons, you confirm that you have their authority to do so and that they accept these Terms and Conditions.

4. Prices and Payment

4.1 Price Display

All prices displayed on our website are in British Pounds (GBP) and include applicable taxes unless otherwise stated. We reserve the right to correct pricing errors at any time before confirming your booking.

4.2 Price Changes

Airline prices are subject to change until full payment is received and tickets are issued. Price changes may occur due to currency fluctuations, fuel surcharges, or airline pricing policies.

4.3 Payment Methods

We accept major credit and debit cards, bank transfers, and other payment methods as displayed on our website. Full payment is required at the time of booking unless otherwise agreed.

4.4 Credit Card Charges

Credit card payments may be subject to processing fees. These will be clearly displayed before payment completion.

5. Changes and Cancellations

5.1 Changes by You

Requests for changes to bookings must be made in writing. Changes are subject to availability and may incur charges from the Service Provider plus our administration fee of £25 per person per change.

5.2 Cancellations by You

Cancellation charges vary depending on the airline and fare type. Generally, cheaper fares are non-refundable. Our cancellation fee is £50 per person in addition to any charges imposed by the Service Provider.

5.3 Changes or Cancellations by Service Providers

We are not responsible for changes or cancellations made by airlines or other Service Providers. In such cases, we will assist you in finding alternatives but cannot guarantee availability or pricing.

5.4 Refunds

Refunds, when applicable, will be processed within 14-28 working days. Administration fees are non-refundable.

6. Customer Responsibilities

6.1 Travel Documents

You are responsible for ensuring all travelers have valid passports, visas, health certificates, and other required documentation. We provide information as a courtesy but accept no liability for incorrect or incomplete information.

6.2 Check-in and Boarding

You must arrive at the airport with sufficient time for check-in, security, and boarding. Minimum check-in times vary by airline and airport. We recommend arriving at least 3 hours before international flights and 2 hours before domestic flights.

6.3 Health and Safety

You are responsible for checking health requirements for your destination, including vaccinations and COVID-19 restrictions. We recommend consulting the UK Foreign Travel Advice before booking.

7. Travel Documents and Requirements

Passports must be valid for at least 6 months beyond your return date for most international travel. Some countries require blank pages for visas. It is your responsibility to check and comply with all entry requirements.

8. Our Liability

8.1 Agency Relationship

We act as an agent for Service Providers. We are not responsible for acts or omissions of airlines, hotels, or other Service Providers.

8.2 Limitation of Liability

Our maximum liability to you for any claim is limited to the total cost of your booking. We are not liable for indirect, consequential, or incidental damages including loss of enjoyment, missed connections, or additional expenses.

8.3 ATOL Protection

Where we act as an ATOL holder, our obligations and your protections are governed by the ATOL scheme. For non-ATOL protected bookings, you may have recourse through credit card chargeback schemes or travel insurance.

9. Force Majeure

We are not liable for failure to perform our obligations due to Force Majeure events. In such circumstances, we will work with Service Providers to find suitable alternatives but cannot guarantee refunds or compensation.

10. Data Protection and Privacy

We collect and process personal data in accordance with our Privacy Policy and UK GDPR. By using our services, you consent to our collection and use of personal data as described in our Privacy Policy.

11. Intellectual Property

All content on our website including text, graphics, logos, and software is owned by Southall Assistance Ltd or our licensors and is protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions were last updated on 15 May 2025.